Frequently Asked Questions

No, you will need you tax file number. If you wish to find your tax file number then you can

• Look on your employee documents
• Call the ATO on 13 28 61
• Login to your MyGov account

There are several ways to apply for a Tax File Number

1. If this is your first job, you employee will likely hand you a form to fill out
2. You can apply at a participating Australia Post centre.
3. You can apply online here
4. You can seek help from the ATO via 13 28 61

No, once you give us your details including your Tax File Number we will be able to find all you tax information supplied by your employer(s). You can review your information from this pre-fill return

You can but this would be separate to this APP and any charges would be in addition to your submission fee.

You can use the app for a range of the tools provided including storing deductions, cents per klms and of course any work from home hours you may want to claim, however, we cannot submit your tax return as we do not complete tax returns for anyone under the age of 18.

It is always ideal to review your pre-fill information. You can never assume that every employer has passed on all your information. If for any reason you fill that the pre-fill data is wrong, then you should seek the help of a Tax Specialist.

You are responsible for submitting accurate information not matter how you choose to submit your tax return. If for any reason you feel the pre-fill information is not accurate, seek the help of a Tax Specialist.

The Refunded App is not designed to provide Tax Advice.

If the question is that is related to your personal tax position then you can use the list of accounts provided on the this site to speak directly with an accountant, or you cant seek your own tax specialist.

If the question is not a tax related question then please use our contact form to ask your question

Yes, Refunded passes on your bank details directly to the ATO so they pay you.

This is hard to say as it does vary but a good estimate is 2 to 3 weeks.

Refunded allows you to place any bank details in you like, this will be passed to the ATO for payment. You should consider this for the next year though and ensure you adjust if required.

You will receive a summary after you have paid for your submission.

Sorry, Refunded cannot provide tax advice. Think of Refunded as a software solution for you to quickly and effectively communicate with the ATO directly. If you wish to have tax advice then we can provide you with the contact details of a tax specialist, however, this comes with additional fees.

1. Refunded was developed because there was a need for people with simple tax requirements to be able to complete a tax return on their own terms.
2. Examples of these may be
   1. You don’t have any deductions you want to claim, you simply want to complete your return with the default position the ATO has stated.
   2. You downloaded you pre-fill data and you are happy with the result and you just want complete without booking into a tax agent or similar.
   3. You know what you can claim and just want a simple way to do this.

There are a wide range of reasons but Refunded exists to empower its users so they can quickly and efficiently complete simple tax returns on their own terms.

Refunded is a registered Tax Agent and authorised to submit Tax Returns. In fact Refunded is directly connect in to the ATO system where as  the is not the case for most other solutions, in addition Refunded is certified ISO 27001. 

No, we provide the ATO with your bank details and they pay you any entitlements direct

Refunded receives this information directly from the Australian Tax Office

If you have provided your bank with your Tax File Number then this information will be provided to the ATO and therefore be part of your pre-fill information. You will be able to check this on you pre-fill information.

We do not recommend Refunded for these solutions at this time. We recommend that you use a tax specialists for this type of tax return

Most likely however Refunded is designed for simply tax returns and we recommend you use a tax specialist for investments such as this.

The team at Refunded does not review this information, this is passed directly to you and back to the ATO

 Refunded keeps any claims and deductions you make for future reference. Your tax return itself is stored with the ATO and not with Refunded.

There are no hidden fees, Refunded is justifiably cheap as you are completing your tax return

Simple, we have developed he software to run a lot of the processes automatically and therefore need a smaller team to look after and continually improve the, customer queries and pay the bills. We don’t have a large team and most importantly you are self-serving most of your tax return.

You are required to submit a tax return each year you work as PAYG or PAYE. Refunded would recommend you meet with a Tax Accountant or similar to help you catch up before using this app

If you are suppose to submit a Tax return, then the cut off date is the 31^st of Oct, the ATO has the right to fine late tax returns under certain conditions.

Yes it will

This would be included in your pre-fill information if your information is all up to date, please ensure you check

For any deductions made through simple tax you should keep all the receipts for 3 years minimum.